Frequently asked questions
Clear and direct answers designed to offer you a simple and transparent experience.
About Patatas Torres
WHAT IS PATATAS TORRES?
We are a family business founded in 1969. Thanks to our commitment to excellence and constant innovation, we have managed to consolidate our brand, Torres, as a benchmark for high-quality gourmet snacks in the national and international market.
WHAT IS OUR PHILOSOPHY?
Our philosophy is based on a passion for the quality of raw materials, care and respect for the crop, and a production that guarantees a traditional product with a unique personality within the gastronomic world.
WHERE ARE WE LOCATED?
Our headquarters and factory are located in Montmeló, a town located in the province of Barcelona, Spain.
WHAT IS OUR PRODUCT PORTFOLIO?
We present different ranges, each with a selection of products designed to satisfy different palates.
Torres 1969. The original recipe from 1969, where it all began.
Original Recipe: 40g and 125g
To the point of salt: 50g and 150g
Unsalted: 170g
Torres Selecta. Gourmet experience with unmatched quality, a tribute to haute cuisine.
100% Extra Virgin Olive Oil: 40g, 125g and 500g
Black Truffle: 25g, 40g, 125g and 500g
Iberian Ham Flavored: 25g, 50g, 150g and 500g
Cured Cheese Flavored: 50g and 150g
Spicy Paprika de la Vera: 50g and 150g
Caviar: 40g and 110g
Caviar Flavored: 40g and 125g
Sparkling Wine Flavored: 50g and 150g
Foie Gras Flavored: 50g and 150g
Mediterranean Herbs: 50g and 150g
Mediterranean Salt: 50g and 150g
Torres Tapas. The authentic taste of Spanish tapas.
Fried Egg Flavored: 40g and 125g
Vinegar Flavored: 40g and 125g
Pickle Flavored: 40g and 125g
Chorizo Flavored: 40g and 125g
Veggie Towers. Vibrant flavors and colors of nature.
Sweet Potato: 90g
Beetroot, Parsnip Sweet Potato: 90g
Torres Avocado. Natural elegance with a soft and unique texture.
Sea Salt: 40g and 125g
Lime and Black Pepper: 40g and 125g
WHAT INTERNATIONAL RECOGNITIONS HAVE WE RECEIVED?
Over time, we have been distinguished with multiple awards, placing us among the most awarded potato brands in the world.
2013 Monde Gold Quality Award for Torres Selecta de Trufa Negra
2014 Monde Silver Quality Award for Torres Selecta de Trufa Negra
2014 Monde Silver Quality Award for Torres Selecta de Aceite de Oliva Extra Virgen
2015 Great Taste Award for Torres Selecta Extra Virgin Olive Oil
2016 Salón de Gourmets Madrid Innovation Award for Torres Selecta de Caviar
2017 Sofi Bronze Award Speciality Food NYC for Black Truffle Select Towers
2017 Superior Flavored Award for Torres Selecta with Iberian Acorn-Fed Ham Flavored
2017 Nit Gourmet Catalana Innovation Award for Torres Selecta with Sparkling Wine Flavored
2018 Superior Flavored Award for Torres Selecta with Sparkling Wine Flavored
2019 Superior Flavored Award for Torres Selecta de Pimentón de la Vera Picante
2020 Great Taste Award for Torres Selecta with Cured Cheese Flavored
2022 Superior Flavored Award for Torres Tapas Fried Egg Flavored
2022 Great Taste Award for Torres Tapas Fried Egg Flavored
2023 Superior Flavored Award for Torres Vinegar Flavored Tapas
2024 Superior Taste Award for our Pickle Flavored Potato Chips
Product development
HOW DO WE MAKE OUR POTATOES?
We carefully select the potatoes, wash, peel and cut them into thin slices before frying them. Then, we add the right seasoning and pack them in a protective atmosphere to preserve their freshness and flavor. To see our production process in detail, you can visit the production section.
WHERE DO OUR POTATOES COME FROM?
Our potatoes come from selected crops in different countries of the European Union.
WHAT VARIETY OF POTATO DO WE USE?
The variety of potato we use is the Yellow Lady, a yellow-fleshed potato that is highly appreciated for its high dry matter content, which makes it an ideal choice for frying. It stands out for its crunchy texture and natural flavor, which enhances each of our flavors.
WHAT TYPE OF OIL DO WE USE?
Most of our products are fried in premium sunflower oil. However, some specific references are made exclusively with 100% extra virgin olive oil or 100% avocado oil.
ARE HYDROGENATED OR PARTIALLY HYDROGENATED OILS USED?
None of our products contain hydrogenated or partially hydrogenated oils, which guarantees a higher nutritional quality.
HOW DO WE CONTROL THE QUALITY OF THE OIL?
During the frying process, the oil is subjected to three daily checks to measure the oxidation parameters. This rigorous monitoring allows us to always keep it within the most demanding quality standards.
DO OUR PRODUCTS CONTAIN ADDITIVES OR PRESERVATIVES?
We do not add artificial additives or preservatives. Conservation is achieved thanks to packaging in a protective atmosphere, which keeps its qualities intact.
Quality and certifications
WHAT CONTROL MEASURES DO WE APPLY IN PRODUCTION?
We implement rigorous quality controls at every stage of the process, from the selection of raw materials to the final packaging.
WHO ARE OUR SUPPLIERS?
Our suppliers are a fundamental pillar and play a key role in our value chain. They have been carefully chosen to ensure the use of the highest quality ingredients and raw materials. We have been collaborating with them for years, sharing the same passion for excellence and commitment to a superior product.
WHAT QUALITY CERTIFICATIONS DO WE HAVE?
We have official certifications that accredit our good manufacturing and food safety practices, such as IFS (International Featured Standards), BRCGS (British Retail Consortium Global Standards) and the Smeta audit.
Suitable diets and allergens
ARE ALL THE PRODUCTS VEGETARIAN?
All our products are suitable for vegetarians, with the exception of the varieties of Caviar, which contains real dehydrated caviar, and Foie Gras, which contains chicken fat. The other references do not contain traces of meat, fish or seafood,
We recommend consulting the INGREDIENTS and QUESTIONS AND ANSWERS sections of each product for more information.
ARE ALL THE PRODUCTS VEGAN?
Not all of our products are vegan, as some contain ingredients of animal origin. For more detail, we suggest reviewing the INGREDIENTS and QUESTIONS AND ANSWERS sections of each product for more information.
DO WE OFFER SALT-FREE OR LOW-SALT VERSIONS?
Yes, we have a salt-free variety, “Artisan without salt”, designed for those who want to reduce their sodium intake.
ARE ALL OUR PRODUCTS SUITABLE FOR PEOPLE WITH FOOD ALLERGIES?
No. Some varieties contain allergens, which are indicated in bold within the ingredient list. We always recommend that you read this information carefully before consuming the product.
Varieties with allergens:
Torres Selecta Caviar. Allergens: Torres Selecta Fish and Fish
Products Caviar Flavored. Allergens: Torres Selecta Fish and Fish
Products Cured Cheese Flavored. Allergens: Milk and its derivatives (including lactose)
Torres Selecta Foie Gras Flavored. Allergens: Milk and its derivatives (including lactose)
Torres Selecta Sparkling Wine Flavored. Allergens: Lactose
Torres Tapas Pickle Flavored. Allergens: Milk and its derivatives (including lactose), Mustard and derived products
DO THEY CONTAIN GLUTEN?
No. All our products are gluten-free and suitable for people with celiac disease.
We have certifications and inspections that guarantee compliance with gluten-free standards.
DO THEY CONTAIN TRACES OF NUTS?
No. During the production process, no nuts are used and there are no traces. So there is no risk of cross-contamination.
Storage and consumption
HOW LONG IS THE SHELF LIFE OF OUR POTATOES?
Since their manufacture, our potatoes have a shelf life of one year thanks to packaging in a protective atmosphere, except for the “Torres Artesanal” variety in transparent bags. However, we always recommend checking the expiration date indicated on the back of each product bag.
ONCE THE BAG IS OPENED, HOW LONG DO THEY KEEP IN GOOD CONDITION?
Once opened, it is advisable to consume the content within a maximum period of 3 days, to enjoy it in optimal conditions.
WHAT'S THE BEST WAY TO STORE THEM?
It is advisable to store them in a cool and dry place, away from heat sources and direct light.
WHERE SHOULD OUR BAGS BE RECYCLED?
The packaging of our bags must be recycled in the plastic container.
Points of sale
WHERE CAN YOU BUY OUR PRODUCTS?
We are present in national and international markets. Our products can be found in gourmet stores, select supermarkets, airports and establishments specializing in premium products. For more information, you can write to us at: info@patatastorres.com.
IN WHICH COUNTRIES ARE WE PRESENT?
Currently, we market our products in more than 70 countries and export to all continents: Europe, Asia, America, Oceania and Africa, thus consolidating our international presence.
I WOULD LIKE TO SELL PATATAS TORRES IN MY ESTABLISHMENT. WHAT SHOULD I DO?
Please contact us via the contact form. We will put you in touch with the right person, who will provide you with all the necessary information.
Shipping Returns
WHERE ARE SHIPMENTS MADE?
We deliver throughout the Spanish mainland and the Balearic Islands.
WHAT IS THE ESTIMATED DELIVERY TIME?
The delivery time is 3 to 5 working days for the mainland and 7 to 10 days for the Balearic Islands. These times are indicative and may be affected by external logistical factors, as transport is managed by independent operators.
IS IT POSSIBLE TO RETURN AN ORDER IF IT DOES NOT MEET EXPECTATIONS?
Returns are not accepted once the purchase has been made, except in cases of defective product or error in the order.
I HAVE QUESTIONS ABOUT MY ORDER. WHAT SHOULD I DO?
If you have any queries or incidents with your order, please contact us via email info@patatastorres.com or through the contact form. We will be happy to help you.